Please follow these steps if you are having difficulty enabling caller ID on your phone –
Android 7+ Solutions
Smart Manager Solutions
Add Eyecon as an ‘unmonitored app’
ANDROID 7+ SOLUTIONS
Samsung phones with Android 7+ should follow these steps for Eyecon caller ID to work properly.
Phone settings -> Device Maintenance -> Battery -> Add Eyecon to unmonitored apps list.
SMART MANAGER SOLUTIONS
Samsung phones with a smart manager should follow these steps:
Phone settings or Smart Manager -> Battery -> Details -> Find Eyecon -> Turn off optimization
ADD EYECON AS AN ‘UNMONITORED APP’
If you are still having issues after turning off optimization, add Eyecon as an ‘unmonitored app’
1 – Click settings
2 – Click device maintenance
3 – Click battery
4 – Scroll down and click ‘Unmonitored apps’
5 – Click on the 3 dots in the top right corner and choose “Add apps”
6- Find and select Eyecon, then click done.